Cancellation
Unfortunately it is possible that you have to cancel, therefore our conditions in a row
It can occur that for whatever reason, you wish to cancel your stay with us or some of the participants wish to cancel. As soon as you know about it, we request that you notify us via e-mail: [email protected]. Dependent on the term within which you cancel, we have already incurred costs on your behalf. That is why we apply the following cancellation policy.
Terms for cancelling an entire meeting
- If a definite reservation has been made, it is possible to cancel without incurring any costs up to six months before the start of the meeting.
- For cancellations within six months until three months before the start of the meeting, 10% of the calculated invoice amount will be charged.
- For cancellations within three months until two months before the start of the meeting, 15% of the calculated invoice amount will be charged.
- For cancellations within two months until one month before the start of the meeting, 35% of the calculated invoice amount will be charged.
- For cancellations within one month until 14 days before the start of the meeting, 60% of the calculated invoice amount will be charged.
- For cancellations within 14 days until 7 days before the start of the meeting, 85% of the calculated invoice amount will be charged.
- For cancellations within 7 days before the start of the meeting, the entire calculated invoice amount will be charged.
Cancellations and changes will be processed on working days from Monday to Friday until 5 p.m. If you e-mail a cancellation or deregistration after 5 p.m., we will process this as if this was received on the next working day.
A summary of the above:
| Cancelling an entire meeting | Percentage cancellation costs |
| More than 6 months | 0% |
| 3 to 6 months | 10% |
| 2 to 3 months | 15% |
| 1 to 2 month | 35% |
| 14 days to 1 month | 60% |
| 7 to 14 days | 85% |
| Less than 7 days | 100% |
Terms for cancelling individual participants
Starting from the moment you have made a definite reservation it is possible to cancel individual participants up to a maximum of 10% of the number of participants stated in the confirmation.
- Cancellation of individual participants (up to a maximum of 10%) is free of charge up to seven days before the start of the conference.
- Cancellations of individual participants (up to a maximum of 10%) within three to five days before the start of the conference are charged 60% of the participants’ rate.
- Cancellations of individual participants (up to a maximum of 10%) within one to three days before the start of the conference are charged 85% of the participants’ rate.
- Cancellations on the starting day of the conference are charged at the full participants’ rate.
Cancellations and changes will be processed on working days from Monday to Friday until 5 p.m. If you e-mail a cancellation or deregistration after 5 p.m., we will process this as if this was received on the next working day.
A summary of the above:
| Cancelling individual participants (maximum 10%) | Percentage cancellation costs |
| More than 7 days | 0% |
| 3 to 7 days | 60% |
| 1 to 3 days | 85% |
| Starting day | 100% |
Kaap Doorn applies the Uniform Conditions for the Hotel and Catering Industry, but deviate from this (almost identical to the Uniform Conditions for the Hotel and Catering Industry) with the above cancellation conditions. For the rest, the UCHCI apply.
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